Volunteer Complaints and Grievance Procedures

Rev. 1.3 It is CALA policy that all volunteers and/or officers of CALA conform to our “Conflict of Interest and Confidentiality Code” as well as abide by our “Code of Ethics”. Nonetheless, a situation may arise that would cause a volunteer to consider that his/her rights have been violated and he/she may wish to lodge a complaint or file a grievance.